Welcome to RK Nex (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you utilize our services. This policy applies to your use of:
- The RK Nex mobile application (the “App”)
- Our website rknex.in (the “Site”)
- Any related services, content, or features (collectively, the “Services”)
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please refrain from using the Services.
1. Who We Are
RK Nex is an educational platform that provides online learning content, including recorded classes, live classes, PDFs, practice material, and related features to students preparing for competitive exams and school/board exams.
If you have any questions about this Privacy Policy, you can contact us at:
- Email: support@rknex.in
2. Information We Collect
We collect different types of information to provide and continuously improve our Services.
2.1 Information You Provide Directly
When you register for or use RK Nex, you may voluntarily provide us with:
- Account Information: Name, email address, phone number, password, and profile photo (if you choose to upload one).
- Academic Information: Class/grade, selected courses, enrollment details, and your learning preferences.
- Communication Details: Messages you send to us (e.g., support emails, WhatsApp inquiries, in-app contact forms).
- Payment Information: If and when paid plans are enabled, billing details necessary for processing transactions may be collected by us or our payment partners (we do not store full card details on our own servers).
2.2 Information Collected Automatically
When you access or use the App or Site, we may automatically collect:
- Device Information: Device model, operating system, unique device identifiers, app version, language, and time zone.
- Usage Data: Pages/screens you visit, features you use, in-app actions, timestamps, crash logs, and performance data.
- Log Data: IP address, browser type, referring/exit pages, and date/time stamps.
2.3 Learning Activity Data
To personalize your learning experience and track your progress, we specifically collect data on:
- Content you view or attempt (recorded classes, live classes, PDFs, tests, etc.)
- Completion status, attempts, and test performance
- Time spent on specific modules or sessions
2.4 Information from Third-Party Services
We may integrate with third-party services that support our operations, such as:
- Firebase (for authentication, database, analytics, push notifications)
- YouTube or other video platforms (for hosting and streaming classes)
- Analytics tools (to understand user interaction with the app)
These services may collect certain information as governed by their own privacy policies.
3. How We Use Your Information
We use the information we collect for the following essential purposes:
- To Provide and Maintain the Services: Including user login, class access, content delivery, and progress tracking.
- To Personalize Your Learning Experience: Showing relevant courses, content, suggestions, and reminders.
- To Communicate with You: Sending notifications about classes, assignments, tests, updates, and support messages.
- To Improve and Secure the Services: Debugging issues, analyzing usage patterns, enhancing features, and maintaining platform security.
- To Manage Payments and Subscriptions (if applicable): Processing transactions, preventing fraud, and maintaining purchase history.
- To Comply with Legal Obligations: Responding to legal requests and enforcing our terms and policies.
We do not sell your personal information to third parties.
4. Legal Bases for Processing (Where Applicable)
Depending on your location, we process your information under one or more of the following legal bases:
- Contract: To perform our obligations under the terms of use established between you and us.
- Legitimate Interests: To provide secure, useful, and improved Services that benefit our users.
- Consent: Where you have explicitly agreed to certain processing (e.g., marketing communication or optional data collection).
- Legal Obligation: To comply with applicable laws and regulations.
5. How We Share Your Information
We may share your information with the following parties:
- Service Providers: Trusted third parties who help us operate the Services (e.g., hosting, analytics, push notifications, payment gateways). They only receive the information necessary to perform their functions and are contractually obligated to protect it.
- Teachers/Mentors and Academic Partners: Limited academic data (such as performance reports) may be shared to facilitate personalized teaching and mentoring.
- Legal Authorities: When required by law, court order, or to protect our rights, users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not rent or sell your personal information for advertising purposes.
6. Cookies and Similar Technologies
Our Site and App may use cookies or similar technologies (like device identifiers) to:
- Keep you securely signed in.
- Remember your preferences and settings.
- Analyze and understand how you use the Services.
You can control cookies through your browser settings, but please note that disabling them may limit the functionality of some features.
7. Push Notifications and Communications
We may send you:
- In-app and Push Notifications: Class reminders, live session alerts, new content, and important account messages.
- Email/SMS/WhatsApp Messages: For important updates, support communication, or course information.
You can typically manage push notification preferences from your device settings. Essential service messages (like security alerts or critical updates) may still be sent even if you disable promotional notifications.
8. Children’s Privacy
Our Services are generally intended for school and exam-going students. Where required by law, we expect parents/guardians to consent to a child’s use of the Services.
If you believe that a child under the legal age of consent has provided personal data to us without appropriate parental or guardian consent, please contact us immediately at support@rknex.in and we will take necessary steps to delete such information.
9. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Using secure connections (HTTPS) where possible.
- Limiting access to personal data to authorized personnel only.
- Utilizing reputable cloud and infrastructure providers.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
10. Data Retention
We retain your personal information for as long as:
- Your account is active, or
- It is needed to provide you with the Services, or
- It is required for legal, accounting, or reporting purposes.
If you request deletion of your account, we will delete or anonymize your personal data within a reasonable timeframe, except where we are legally required or have legitimate operational grounds to retain certain information.
11. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights over your personal data, such as:
- Access: Request a copy of the information we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Deletion (Right to be Forgotten): Request that we delete certain data, subject to legal obligations.
- Restriction: Ask us to limit how we use your information in certain cases.
- Objection: Object to specific processing activities (for example, direct marketing).
To exercise these rights, please contact us at support@rknex.in. We may need to verify your identity before responding to your request.
12. Third-Party Links and Content
Our Services may contain links to third-party websites, apps, or services (e.g., YouTube video pages, payment gateways). We are not responsible for the privacy practices or content of those third parties.
We encourage you to read the privacy policies of any third-party services you use.
13. International Transfers
Your information may be stored and processed on servers located in regions or countries outside of your home country. By using the Services, you consent to the transfer of your information to such locations, which may have different data protection laws.
We take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy, regardless of where it is processed.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, law, or our Services.
When we make material changes, we will:
- Update the “Last updated” date at the top of the policy, and
- Where appropriate, provide additional notice within the App or Site.
Your continued use of the Services after changes have been posted signifies your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:
- Email: support@rknex.in
We are committed to responding within a reasonable time and helping you resolve any issues.
